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Which is no true concerning differences in between goods andservices?
A) solutions are typically produced and also consumedsimultaneously; tangible items are not.B) solutions tend come be much more knowledge-based 보다 goods.
C) solutions tend to have actually a more inconsistent productdefinition than goods.
D) products tend tohave higher customer communication than services.
E) Reselling is inexplicable in services; goods frequently have someresidual value.
Which the the following are the primary functions of allorganizations?
A) production/operations, marketing, and also human sources
B) marketing, human resources, and finance/accounting
C) sales, top quality control, and production/operations
D) marketing,production/operations, and also finance/accounting
E) research and also development, finance/accounting, andpurchasing
Which the the following features is most usual of aservice?
A) production andconsumption occur simultaneously
C) mass manufacturing
E) basic to automate
4) i beg your pardon of the following are among the 10 strategicoperations administration decisions? I. Design ofgoods and also services
V. Pricing ofgoods and also services
A) I, II, V
B)I, II, IV
C) II, III,V
D) I, II, III
E) all of the above
The Dulac crate plant to produce 500 cypress pack boxes intwo 10-hour shifts. What is the efficiency of the plant?
A) 25 boxes/hr.
B) 50 boxes/hr.
C) 5000 boxes/hr.
E) 250 boxes/hr.
A foundry to produce circular utility access hatches (manholecovers). Currently, 120 consists are developed in a 10-hour shift. If laborproductivity can be raised by 20%, it would then be:
A) 14.4 covers/hr.
B) 24 covers/hr.
C) 240 covers/hr.
D) 1200 covers/hr.
E) 10 covers/hr.
Which the the following nets the biggest productivityimprovement as soon as productivity is higher than 1?
A) boost output 15%
B) decrease input15%
C) rise both output and input by 5%
D) increase output 10%, decrease input 3%
E) decrease intake 10%, rise output 3%
Operations monitoring is applicable:
A) greatly to the business sector.
B) to solutions exclusively.
C) mostly to the production sector.
D) to every firms,whether manufacturing or service.E) come the production sector exclusively.
Which the the following is not a strategic operationsmanagement decision?
A) it is provided chain
C) layout architecture
Which that the adhering to is a similarity in between goods andservices?
A) mass manufacturing
D) Both have actually qualitystandards.
E) Both have the right to usually be kept in inventory.
Which the the adhering to is the very least likely to be a low-costleadership vain advantage?
A) low overhead
B) effective capacity use
C) inventory administration
D) large productline
E) mass production
Given the place of the 3D press in the expansion stage ofits life cycle, i m sorry of the adhering to OM Strategy/Issues have to the makers of3D printers be least concerned with at the present time?
B) expense cutting
C) increasing capacity
D) product and procedure reliability
E) enhancing distribution
Which of the adhering to statements about organizationalmissions is FALSE?
A) they reflect a company"s purpose.
B) They suggest what a firm intends to contribute tosociety.
C) castle areformulated after ~ strategies space known.
D) They define a company"s reason for existence.
E) They provide guidance for practical area missions.
Which of the following strategic concepts enable firms toobtain compete advantage?
A) productivity, efficiency, and also quality management
B) differentiation,cost leadership, and response
C) differentiation, top quality leadership, and solution
D) distinctive competency, expense leadership, and experience
E) differentiation, distinctive competency, qualityleadership, and capacity
Which that the adhering to does NOT stand for a precious reasonfor globalizing operations?
A) reduce expenses
B)improve the supply chain
C) reduce responsiveness
D) attract an international talent
E) understand markets
Which that the following is the best example of contending onlow-cost leadership?
A) A certain producesits product with less raw material waste 보다 its rivals do.
B) A firm offers more reliable products than itscompetitors do.
C) A firm"s commodities are introduced into the sector fasterthan its competitors" products are.
D) A firm"s research study and advance department generatesmany ideas for brand-new products.E) A for sure advertises more than its rivals do.
Advantages that outsourcing do NOT include:
A) expense savings.
B) gaining external expertise.
C) preserving a emphasis on core competencies.
D) accessing external technology.
E) potentialcreation of future competition.
Which of the adhering to OM strategy/issues need to a firmwith a product in the maturity stage of the life cycle be LEAST involved withat the current time?
A) increase capacity
B) lengthy production operation
D) price cutting
E)fewer quick product alters
An work manager is performing a factor-ratinganalysis to help her select an outsourcing provider. She is focusing on threefactors: A, B, and also C, with weights the .50, .20, and .30, respectively. She hasscored one potential outsourcer, Ling Services, on every of the factors using ascale that 10-50. Ling Services got a score that 30 for aspect A, 46 forfactor B, and 22 for element C. What is the factor-rating score because that LingServices?
A) 98.0 B)32.7 C) 21.8
D) 29.2 E) 30.8
A company is picking an exterior firm to administer itspayroll services. It has chosen 4 comparative categories of interest: clientreviews, jae won condition, the capabilities, and government stability. Thesecategories have actually been assigned weights the 30%, 10%, 20%, and 40%, respectively.Three potential providers were scored on every of those factors (see tablebelow) making use of a range of 1-10, with a score of 1 definition worst possible and 10meaning finest possible. Using the factor-rating method, which provider should bechosen? Why?
Provider A: 2(.3) + 8(.1) + 5(.2)+ 3(.4) = 3.6Provider B: 6(.3) + 4(.1) + 8(.2)+ 1(.4) = 4.2Provider C: 10(.3) + 2(.1) + 2(.2)+ 2(.4) = 4.4Provider C should be chosenbecause it has a higher score.
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